Why Company/Agency Representatives Should NOT Use Nicknames

It is point blank unprofessional for an employee or company representative to use a nickname when responding to public inquiries or when conducting any manner of company business. It implies that the company or at least that individual representative using the alias has something to hide, or is engaging in some manner of misconduct, which makes customers or clients distrustful of the company or agency, especially when the customers or clients are already inquiring into questionable practices of the company or agency. Company employees or representatives should use their real first and/or last names when addressing clients or the general public, to exude class and professionalism, and to aid in the earning/sustaining of public trust.